Knowledge base

• Getting Started

  Who we are and how we work

  • Why does a made-to-order order take longer than a normal online purchase?
  • Are all Leather Collection products made to order?
  • How do I contact Leather Collection support?
  • Who is Leather Collection and where are products made?
  • About Leather Collection: Who We Are
  • Do you have a shop I can visit or try items on?

  See all 7 articles

  Website & account help

  • Which language and currency will I see, and can I change them?
  • Can I save items to buy later?
  • The website isn't displaying correctly. What should I do?
  • How do I subscribe or unsubscribe from the newsletter?
  • I forgot my password. What should I do?
  • How do I create an account?

  See all 9 articles

  Choosing the right product

  • Do you sell wholesale, or can I become a dealer or distributor?
  • How accurate are MotoGP and racing replica products?
  • How do I choose between fashion leather, motorcycle gear and replica gear?
  • Standard size, made-to-measure or complete custom — which should I choose?
  • Are Leather Collection products suitable for children or young riders?

  Before you buy

  • What should I know before I place my first order?

• Sizing, Fit & Measurements

  Standard sizes

  • Do you offer women's sizes and women's fitting?
  • What size gloves and boots should I order?
  • Are your sizes true to standard sizing?
  • What if I'm between sizes?
  • How do I find my size?
  • What sizes do you offer?

  See all 7 articles

  Made-to-measure (custom size)

  • Does made-to-measure cost more than a standard size?
  • How long do I have to send my measurements before my order is delayed?
  • Why do you need photos of me from the front, side and back?
  • Which measurements do you need, and why so many?
  • What happens after I submit my measurements?
  • Can I change my measurements after ordering?

  See all 8 articles

  How a leather garment should fit

  • How should motorcycle boots fit?
  • How should a motorcycle racing suit fit?
  • Why does new leather feel tight or stiff?

• Custom Orders & Personalization

  Product options on the product page

  • Where do I write special instructions for my order?
  • Can I order matching gloves and boots with my suit?
  • What lining options do fashion jackets have?
  • What perforation options are available, and which should I choose?
  • What options can I choose on a product page?
  • What do the hump options mean (no hump, standard, ventilated, hydro)?

  Complete custom orders

  • How much does customisation cost, and how do I get a quote?
  • How long does a complete custom order take?
  • Is there a minimum order for custom products?
  • Can I send my own design or sketch?
  • How do I request a complete custom product?
  • What can I customise?

  Colours, logos, names and artwork

  • What artwork quality do you need?
  • How do I specify an exact colour?
  • Can I add my name, number or logo?
  • Can I add, remove or change sponsor logos?

  Design approval and changes

  • How does design approval work?
  • Can I change or cancel a custom order after placing it?

• Motorcycle Gear & Safety

  Protection, armour and certification

  • Can you make a suit compatible with an airbag system?
  • Are your motorcycle boots suitable for track use?
  • Can motorcycle jackets and pants zip together?
  • Are your racing suits suitable for track days?
  • One-piece vs two-piece racing suit — which should I choose?
  • Is a back protector included, or is there a pocket?

  See all 13 articles

  Leather types

  • Lambskin, goatskin and cowhide for fashion leather
  • What is Monaco leather?
  • Cowhide vs Monaco vs Kangaroo — which should I choose?
  • What leather types do you use?

  Safety and material sensitivities

  • Can leather cause skin allergies or sensitivities?
  • What should I know about leather dyes and colour treatments?
  • Are leather products treated with chemicals?

  Linings, fabrics and hardware

  • Fixed vs removable lining — which should I choose?
  • What stretch and reinforcement fabrics are used?
  • What are leather accordion panels?
  • What thread, stitching and zippers are used?
  • What linings and fabrics are used?

• Ordering & Payments

  Placing an order

  • What happens immediately after I place an order?
  • Why isn't my promo code working?
  • How do I place an order?
  • How do I apply a discount or promo code?
  • I didn't get an order confirmation email
  • How do I find my order number?

  Payment methods

  • Can I split payment across methods?
  • Do you accept cash on delivery?
  • Which currency will I be charged in?
  • Can I pay in instalments?
  • Which payment methods can I use?
  • Can I pay by bank transfer or a local European method?

  See all 7 articles

  Payment problems & security

  • I was charged but have no order, or was charged twice
  • Can I get an invoice or receipt?
  • Why was my payment declined?
  • Is shopping and payment secure?
  • I can't complete checkout

  Changing or cancelling an order

  • Can I change my delivery address after ordering?
  • Can I change my order after placing it?
  • Can I cancel my order, and will I be refunded?

• Production, Shipping & Delivery

  How long it takes

  • Why is my order taking longer than the quoted time?
  • Do you offer rush production?
  • Can you deliver before a race, event or specific date?
  • What are the production stages and what do they mean?
  • How long will my order take?

  Checking order status

  • When does tracking become active, and what do the statuses mean?
  • How do I track my order?
  • How do I check the status of my order?

• Products & Buying Guidance

  Shipping methods and cost

  • How much does shipping cost and how is it calculated?
  • Do you offer same-day, overnight or express shipping?
  • Which shipping option should I choose at checkout?
  • When do I get free shipping?
  • Do you ship to my country?
  • Which carriers do you use?

  See all 8 articles

  Customs, duties and taxes

  • Do you mark parcels as gifts or declare a lower value?
  • What happens if I refuse to pay the customs charges?
  • Are taxes and duties included in the price I see?
  • What happens if customs holds my parcel?
  • Where are orders shipped from?
  • Who pays import duties, VAT and customs charges?

  Delivery problems

  • My parcel was returned to sender
  • Nobody was home for the delivery
  • My parcel is lost or arrived damaged
  • My parcel is late — what should I do?

• Returns, Exchanges & After-Sales

  The policy in full

  • Can made-to-measure or custom items be returned?
  • What can and can't be returned?
  • What is your return, exchange and refund policy?

  Starting a return or exchange

  • What fees apply to a return or a size exchange?
  • Where do I send my return?
  • Can I order two sizes and return one?
  • Can I exchange an item for a different size?
  • Who pays for return shipping?
  • How do I request a return or exchange?

  Refunds

  • When do I get my refund and how much will it be?

  Fit problems after delivery

  • My item doesn't fit — what are my options?

  Faults, damage and wrong items

  • How long do I have to report a fault or damage?
  • I received the wrong item or the wrong specification
  • My item arrived damaged
  • My item has a manufacturing fault

  Repairs, alterations and remakes

  • Can you repair or restore a damaged suit?
  • Can a garment be altered after delivery?
  • When will you remake an item, and who pays?
  • How long does a replacement or remake take?

• Materials, Construction & Product Care

  Caring for leather

  • How do I clean my leather suit after a track day?
  • What should I do if my leather gets wet?
  • How do I care for my leather products?

  Living with your gear

  • Can I get replacement parts such as velcro, knee sliders or zips?
  • How do I break in a new leather suit?